FULL SERVICE SUBSCRIPTION PROCESSING

ESP Computer Services provides outsourced order processing and data management for subscription based businesses resulting in cost savings, increased efficiency and better service.

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Our interactive real-time system supports paid, controlled and combined files, with strict adherence to AAM and BPA audit considerations. ESP is a leader in subscription fulfillment for Business-to-Business publications, specializing in servicing publications with high-frequency and demanding distribution requirements. ESP is customer-focused and customer-driven; we pride ourselves in providing the highest levels of service, both to the subscribers and the publisher. We have a stellar reputation for responsiveness, flexibility and delivering quality service that you won’t find at other fulfillment houses.

ESP has always been an early adopter of technology to facilitate Subscription Management. We offer subscription fulfillment and subscription management for subscription-based Web sites and give clients real-time access to their files over the Internet. Additionally, we provide a Web-based customer service interface for your subscribers so they can find the answers they need at anytime of the day, and help you keep costs down. Of course, we also provide courteous Customer Service Reps that are available from 5am to 5pm Pacific Time.

WHAT OUR CLIENTS SAY

“ ESP helped us transform our digital financial newsletter business, aided by a nimble, seasoned and knowledgeable account manager, conversion specialist and team of programmers. They continue to help us fine tune our strategy and are always responsive to new ideas, programs and promotions. They’re truly our partner. ”

ANDREA SOLE, FULFILLMENT MANAGER, FORBES

“ As a publisher, your fulfillment company is an important partner in keeping your subscribers satisfied. ESP has been there for us! Their staff, from upper management, understanding all of our needs and being able to allow us to grow and stay current with technology to our account executive, Melissa Short, who is always there to question what and how things are done and making it better. Last, but not least, the customer service team, making sure our subscribers are serviced and satisfied. ESP worked with us to create a seamless integration between our paywall and our subscriber base, which opened up an entirely new revenue source for us. If you are searching for a fulfillment company, you need to check out ESP. ”

TRACY KEARNS, ASSOCIATE PUBLISHER, MODERN DRUMMER PUBLICATIONS, INC.

“ With ESP, I have a collaborative partner that supports me in two critical ways: 1) their reports and data tools provide me the visibility I need, even when I have to drill down to a specific subscriber or transaction, and 2) when I need more than just data, ESP is there to talk through ideas and help me devise a solution or implement a marketing campaign. ”

KAREN TYSON, CIRCULATION AND AUDIENCE DEVELOPMENT DIRECTOR, FLORIDA TREND