Enterprise Subscription Processing Staff

History

Enterprise Subscription Processing, Inc. (“ESP”) provides full service subscription and membership fulfillment as well as ancillary product fulfillment for magazines, newspapers, and newsletters. ESP’s interactive real-time system supports paid, controlled, and combined files. ESP’s strength is in paid subscription fulfillment, especially for publishing clients with complex or unique needs. ESP excels in servicing subscription products with high-frequency, mixed circulation, gatekeeping requirements, and/or sophisticated web components.

History

Enterprise Subscription Processing, Inc. (“ESP”) provides full service subscription and membership fulfillment as well as ancillary product fulfillment for magazines, newspapers, and newsletters. ESP’s interactive real-time system supports paid, controlled, and combined files. ESP’s strength is in paid subscription fulfillment, especially for publishing clients with complex or unique needs. ESP excels in servicing subscription products with high-frequency, mixed circulation, gatekeeping requirements, and/or sophisticated web components.

MISSION STATEMENT

Our mission statement today is nearly the same as it was decades ago ago: “To provide customized solutions designed to meet each client’s unique business requirement.” We constantly strive to exceed our client’s expectations in terms of service and we take great pride in our well-documented capability to learn enough about each client’s business dynamics that we soon become a valued partner.

Expertise and Capabilities

ESP is customer-focused and customer-driven, providing high levels of service, both to subscribers and publishers. ESP is recognized by clients for its responsiveness, flexibility, comprehensive capabilities, and delivery of quality service. ESP has always been on the forefront of high tech, offering gatekeeping services, hosting of digital editions, , query tools, dashboards and sophisticated marketing and business reporting. ESP also provides an easy-to-use, web-based customer service interface for its clients’ customers so they can find the answers they need at any time of the day. As part of our full service, ESP provides courteous on-site customer service representatives who are available from 5 a.m. to 5 p.m. Pacific Time.

ESP utilizes a combination of local area network (“LAN”) / wide area network (“WAN”) to share data among its employees. The IT data center is located at the North Hollywood facility and is accessible 24 hours a day, 7 days a week, 365 days a year to authorized ESP personnel. ESP uses internal IT expertise and has established and follows internal business and IT policies and procedures to support its daily IT administration and service operation. We are PCI DSS Level 3 compliant and are also SSAE18 audited.

In addition to all of the “standard” services you would get from a Fulfillment Service Bureau ESP offers these additional capabilities.

Service

Security