ESP Computer Services provides outsourced order processing and data management for subscription based businesses resulting in cost savings, increased efficiency and better service.
Our interactive real-time system supports paid, controlled and combined files, with strict adherence to AAM and BPA audit considerations. ESP is a leader in subscription fulfillment for Business-to-Business publications, specializing in servicing publications with high-frequency and demanding distribution requirements. ESP is customer-focused and customer-driven; we pride ourselves in providing the highest levels of service, both to the subscribers and the publisher. We have a stellar reputation for responsiveness, flexibility and delivering quality service that you won't find at other fulfillment houses.
ESP has always been an early adopter of technology to facilitate Subscription Management. We offer subscription fulfillment and subscription management for subscription-based Web sites and give clients real-time access to their files over the Internet. Additionally, we provide a Web-based customer service interface for your subscribers so they can find the answers they need at anytime of the day, and help you keep costs down. Of course, we also provide courteous Customer Service Reps that are available from 5am to 5pm Pacific Time.
ESP Computer Services provides complete subscription fulfillment for both AAM and BPA International magazines, newspapers and newsletters. In addition to handling traditional print publications ESP is proud to offer Real-Time Internet Fulfillment for today's multi-channeled media publishers.
The true value of ESP lies in our highly specialized customer service staff. Our customer service representatives are extensively trained to deal with high-maintenance subscribers. Our CSR's have vast experience in providing meaningful one-on-one service to the customer.
Now more than ever you need an advantage in order to make the most of every interaction with your customers. Whether your priority is to personalize interactions, make on-the-fly marketing offers, or provide customized services for your unique business requirements, ESP can deliver.