CUSTOMER SERVICE
The true value of ESP lies in our highly specialized customer service staff.
Our customer service representatives are extensively trained to deal with high-maintenance subscribers.
Our CSR's have vast experience in providing meaningful one-on-one service to the customer. Customer service inquiries received via email from subscribers are checked and responded to on an hourly basis.
Orders are checked for duplications as they are entered into the system and while the subscriber is still on the phone so errors are kept to a minimum.
ESP offers:
- State of the art inbound 800 service with auto attendant features.
- Hours of operation dependent on each clients needs. Current hours are 5am thru 5pm Pacific time Monday through Friday.
- Fully trained and responsive customer service representatives with continuous monitoring by supervisory personnel.
- By using systems prompts, telephone representatives are able to gather qualification and demographic information, up-sell renewals, and cross-sell other related publications, merchandise or services.
- Detailed reports on customer service activity and transactions customized for each client.
- All inquiries regarding group subscriptions are handled by the customer service representative assigned to that group.
- Remote access to files & reports available via the internet.
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Copyright ©2004-2005 by: ESP
Computer Services Subscription Fulfillment and Subscription Management
Specialists all rights reserved.
Duplicate: Subscription Fulfillment Duplicate:
Subscription Management
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