ADVANTAGES
We specialize in publications with unique distribution requirements such as dailies and weeklies with intermixed mail and alternate delivery.
Publishers and alternate delivery vendors have access via the internet to update delivery data. We also support exceptional dispatch for mailed copies and centralized postage payment (CPP).
Online-Service
The true value of ESP lies in our highly specialized customer service staff.
Our customer service representatives are extensively trained to deal with high-maintenance subscribers.
Our CSR’s have vast experience in providing meaningful one-on-one service to the customer.
Customer service inquiries received via email from subscribers are checked and responded to on an hourly basis.
Orders are checked for duplications as they are entered into the system and while the subscriber is still on the phone so errors are kept to a minimum.
Superior Customer Service
ESP is proud to offer on-line customer service.
Subscribers can log in to your website and process their own address changes, check expire dates, last payment received, etc. and even renew on-line.
This will decrease the cost you pay in 800 # and business reply mail expenses and increase the speed with which changes get applied to your file.
Key Benefits
Watch your circulation change as orders are entered.
Watch your receipts grow as they are being entered.
Information is always up-to-date.
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Copyright ©2004-2005 by: ESP
Computer Services Subscription Fulfillment and Subscription Management
Specialists all rights reserved.
Duplicate: Subscription Fulfillment Duplicate:
Subscription Management
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