Why Our Customers Love ESP
Subject: RE: Big Thanks!
You are all quite welcome, and the relief I feel every time I work on something
of yours vs. the old company is proof positive we made the right choice.
The perfect example was Friday at 4:30, Nick asked for a list of Grappling active
subs by zip code for a meeting he has with Wal-Mart. The old company would have
needed three business days to run a galley for us. I went on pubservice, pulled
the list, exported into Excel and with minimal formatting was able to email it to
Nick at his meeting. You guys rock!
See you soon!
Kristi Dougherty
Subject: Account Executive, Walter Williams
Walter, you are royally awesome! Thanks for the quick turnaround on this one; it's
much appreciated. I am extremely grateful that you are so receptive to our priorities
and go the extra mile to complete a project when we give it to you at the last minute
with a tight deadline.
Cheers,
Heather
Subject: How ESP Has Helped Us
Choosing ESP has been one of the most significant strategic decisions we have made
at Referee. It has changed the way we run our business. They helped us review our
internal process and procedures and we became more efficient and accurate, saving
us both time and money. Their real time reporting gives us 24/7 365 day a year decision
making ability. A big improvement over our thirty day batch cycle we worked with
for so many years. Working with ESP has been a triple winner for us. Improved technology
& reporting, better customer service and lower costs. Can’t get any better than
that!
Patrick Sharpe
Vice President, Marketing & Business Development
Referee Magazine and The National Association of Sports Officials
Subject: ESP's commitment to Service
I get the feeling that Jack at ESP is much different, and hopefully his employees
follow his lead and actually deal with our customers with the goal of to trying
and solve the problem for good versus the "Old Fulfillment House's" method of trying
to make the calls short and profitable. Jack seems like a very practical person
who takes pride in his work, willing to work long hours, etc..
Bob Twilegar
Western Outdoors Publications
Subject: Account Executive, Walter Williams
Good Afternoon Stefan,
I realize that I wrote an e-mail last week about some of the CSR’s, but forgot to
include my gratitude for Walter! I just wanted to let you know how much I appreciate
having Walter working on our account. Since I started in my position (main Liaison
between our two companies), I was still fairly new to circulation and the Country,
but always had Walter able to assist me with any query, or organize fellow colleagues
to explain to me some of the queries I have faced.
I just wanted to show a small token of my appreciation.
Thanks,
Adrian Al-Samarrie
Subject: Account Executive, Colleen Alcorn
To whom it may concern:
So often, people write to complain about the service they receive. I am writing
on the contrary. I had been trying to reach my Billboard rep for months. She never
called me back. We had several group subscriptions and I was trying to cancel some,
add some and condense them all onto one account.
Somehow, I was lucky enough to get the phone number of Collen Alcorn. Not only was
she responsive and helpful, but she has gone above and beyond to make sure that
I have all the information that I need.
It is because of Colleen's help that I did not cancel all five subscriptions. Additionally,
we have signed up for Billboard Bulletin.
As I stated, I just thought I should bring to your attention what an exemplary employee
Collen has been.
Thank you for your time.
Lisa Hauptman
Subject: Re: Account Executive, Walter Williams
Walter --
You are a saint. If you wouldn't mind. We probably need to set up a meeting soon
to begin discussing integration with our Single Customer Sign-on data (that's a
separate email). But when we do come down there, I'm buying you a lunch, my friend.
You are extremely helpful at times like this, and I want you to know how much we
appreciate you up here.
Thanks again,
Dan Woods
Subject: RE: thanks
Yes, no problem at all. And I'd like to direct a more personal note of thanks to
you (Stefan) for your work on this and other projects. Not to knock my colleagues
by any means, but I found you (and Arti) to be consistently more focused, effective
on this project than some of my own colleagues -- a pretty nice accomplishment for
a vendor.
Todd Petracek, Paperloop
Subject: Thanks from Paperloop
Hope everyone at ESP has a great holiday weekend.
Thanks, as always, for your hard work day in and day out on behalf of Paperloop.
We certainly don't say it enough, but each of your efforts are definitely recognized
and very much appreciated!
Please keep up the great work!
Thanks for forwarding this note to anyone I may have inadvertently missed.
Peter Klehm
Short Stories
THANK YOU!!! All of you have done a fantastic job with our conversion and made us
very happy with our decision!
Teresa Owens, BNP Media
I just wanted to say how much I enjoy working with you and the ESP System is so
user friendly. I absolutely LOVE the invoice feature. It takes me two seconds to
create an invoice, when it used to take me hours. Thanks again for everything.
Catherine Ronan, BNP Media
took a look at the webform and I LOVE IT!!! IT'S GREAT!!!. Thank you so much for
making this happen, we couldn't have done this without you both. I told Colleen
that I'm going to send something to both of you for making this happen (I'll throw
in something for the programmer too).
Michele Larsen