Jack Miller, CEO
Jack Miller graduated with bachelor’s degree in mathematics from the University
of Washington in 1962. He served in the US Army for 8 years, including a one-year
stint in Vietnam, attaining a rank of major in the signal corps.
In 1971 Jack joined ESP Computer Services, Inc. to help design system applications
to handle appointment setting, scheduling, and billing in various industries.
ESP became the fulfillment company for Variety Magazine in 1981 and then began to
focus solely on magazine fulfillment. As such, ESP’s system was designed from the
outset as a real-time, fulfillment system suited for daily publications. Jack and
ESP spent the better part of the 80’s programming a platform with great flexibility.
Jack loves to develop programmatic solutions to the most complex problems, and Variety
provided that challenge.
ESP emerged from the 80’s capable of handling mixed-circulation publications, daily
frequencies, hand delivery, and high-end customer service. In the next decade, Jack
and ESP started to reap the benefits of their programming expertise, as word of
mouth spread and prospective clients began to call on ESP. New clients led to new
problems to solve. With Jack’s leadership and foresight, ESP integrated a product
system linked to the subscription system and offering a single-customer view. They
also began to manage online access with usernames and passwords.
Today, ESP is on the cutting edge of technology with its integrated database, XML
web services and intuitive client interface which offers great access and visibility
into subscriber information, reporting and system procedures. ESP has grown in size
and stature, but its philosophy is the same as Jack set forth 39 years ago: "to
provide customized solutions designed to meet each client’s unique business requirements."
As a premiere, boutique, fulfillment company, ESP now has a staff of 80 employees
who handle 150 publications.
Stefan Beeli, CTO
Stefan Beeli has been at ESP Computer Services since 1987 and has held various positions
at ESP in computer operations, mainframe development, and web development. He’s
also been involved with the Western Fulfillment Managers Association (WFMA) where
he’s served on the Board for four years. He’s currently involved in developing ESP’s
next generation of web services.
Michael Jordan, COO
Mike Jordan began his circulation career in 1991 with Petersen Publishing, publishers
of Motor Trend, Hot Rod, and Teen, to name a few. First building a foundation of
knowledge in renewals, bills, and circulation analysis, he eventually oversaw all
subscription sales for 13 of Petersen’s 32 magazines at the time. In 1996, he left
to become the Circulation Director at Los Angeles Business Journal.
There, he developed subscription promotion campaigns for the 20 year-old publication
that caused circulation to grow by 30%. He also tripled circulation for the start-up
San Fernando Valley Business Journal. Having experienced outside fulfillment with
Petersen Publishing, and having run the in-house fulfillment operations at the Business
Journal, Mike next ventured into the fulfillment business.
In March of 2003, Mike joined ESP Computer Services as the Director of Operations.
In 2006, he became a part owner and now serves as the Chief Operations Officer.
In this role he oversees a 50+ person department comprising account executives,
customer service, data entry, e-mail correspondence, and reconciliation.
Mike has served on the board of directors for the Western Fulfillment Management
Association for 13 years and is a past WFMA President. He has served as the conference
chair for CircDay LA three times, and for the Association of Area Business Publications
three times. He has spoken at events for FMA, WFMA, AABP, Folio:West, and the Los
Angeles Direct Marketing Association.
Mike is one of those seemingly rare natives of Los Angeles. He currently lives in
the San Fernando Valley with his wife of 13 years and two kids.