Now more than ever you need an advantage in order to make the most of every interaction with your customers. Whether your priority is to personalize interactions, make on-the-fly marketing offers, or provide customized services for your unique business requirements, ESP can deliver.

ESP has a proven track record of providing sophisticated tools and systems to help you maximize interactions with your customers. Since our inception we’ve been known as a technology leader. It’s part of our corporate culture that started with real-time integrated systems back in the 1970s and continues through today.

Some Unique Capabilities and Services that we offer include:

XML Web Services
ESP was the first fulfillment house to offer this as part of the basic service we continue to have the most robust and full featured suite. This allows you real-time access to complete customer data, including historical purchase history, from almost any device that can connect to the internet.

Flexible and extensible
We work with clients that demand more than just plain fulfillment. We’ve designed and built systems to integrate a sales front-end onto the subscription database, so sales can be made from a list of prospects and instantly converted into trail or paid subscribers.

Customized Interface
Group processing, comp management, event registration, all require custom web pages in order for the transactions to be efficiently and accurately processed. Our background of over 30 years of designing and implementing real-time systems helps us provide self-service interfaces to your customers that will allow them to perform their transactions in a speedy and efficient manner without shooting themselves in the foot.

Interactive Reporting
ESP provides real-time interactive reporting. Do you want to see how your sales have increased in the last fifteen minutes, or how many subscribers responded to the third effort email renewal in the last half-hour. You can get those answers from our system 24 x 7.

Visibility
We show you what we’re doing. You can check our customer service telephone and email activity, look at any customer records, and see what jobs we’re running for you tonight. We truly believe in the philosophy that openness and visibility benefits everyone. Mistakes will always be made, but honesty and visibility help you deal with them as effectively as possible.

We realize that technology can only take you so far. However, technology coupled with experience, intelligent design, and a partner that will work with you can produce amazing results.